Zemismart Technology Privacy Policy
Zemismrt Technology Privacy Policy
Effective as of: 2022-04-02
Scope
This Privacy Policy describes how we collect, receive, use, store, share, transfer and process your information, as well as your rights in determining what we do with the information that we collect or hold about you when you access or use (a) our websites and online properties, including www.zemismart.com our console(collectively, the “Sites”)
This Privacy Policy also covers our processing of information collected on behalf of and under the direction of our Clients through Zemismart OS Console. The processing of such information is limited to the purpose of providing the service for which our Clients has engaged us and Zemismart Tech has no direct relationship with the individuals whose Personal Data it processes. If you are a customer of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.
The Services may contain links to other websites or online services that are operated and maintained by third parties and that are not under the control of or maintained by us. This Privacy Policy does not apply to how third parties collect, use, disclose or retain information. We encourage you to review the privacy policies of these third-party websites or services.
If you have any questions or concerns regarding the data protection practices, please do not hesitate to contact:Services@zemismart.com
You are not obliged to provide to us your Personal Data (as defined below). However, we may be unable to provide you with certain products and/or Services if you decline to provide such data.
Definitions
In this Privacy Policy,
Personal Data means, unless otherwise provided by applicable laws in your region of residence, information that can be used to identify a particular individual, either by that information alone, or in combination with other information.
User Data refers to the data submitted by users or collected by Zemismart Tech in order to provide its services, such as user name, contact information, etc., when user registers for an account on Zemismart Tech's website, interfaces with Zemismart
Tech 's products or services. For clarity, User Data includes, but is not limited to, Personal Data.
Smart Devices refers to those nonstandard computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including: smart home appliances, smart wearable devices, smart air cleaning devices, etc.
What Personal Data do We Collect
1. Information You Voluntarily Provide Us.
• Account Data: When you register an account with us, we may collect your name and contact details, such as your name, email address, mailing address, phone number, user name, and login credentials.
• Session Data: During your sessions of communications with our staff, such as consultations with our business team, or online interactions with the customer service team about our products or Services, we will collect your session records and relevant information, which is limited to the following: customized session ID, session time, your company name, as well as information you voluntarily provide. The purpose of such collection is to analyze your concerns raised during the session, so that we can enhance and improve our services and identify usage trends, or in order to address your problems. However, please be reminded that we will not collect any sensitive personal information related to your identity.
• Name and Occupational Information in Communications with Us: When you visit our websites, fill out our online forms, or engage with our support team, we may collect your name and occupational information, such us your name, email address, and work/company information.
2. Information We Collect Automatically.
When you use our Sites and Services, we may collect certain information, including Personal Data, about your use of the Sites and Services:
• Device Information: When you interact with our Sites and Services through hardware, we may automatically collect device information, such as the unique device ID number of your device, IP address, wireless connection information, operating system type and version, browser type and version, push notification identifier, and mobile network information.
• Usage Data: During your interaction with our Sites and Services, we may automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.
• Log Data: When you access or use our Sites and Services, any act you engage that may pose any risk to us will be recorded in form of log files. This may include without limitation, system logs, exception logs, or logs describing how your operations may pose risk to us. Logs may be uploaded to backend.
Please note that one cannot identify a specific individual by using device information or log information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will aggregate and desensitize such non-personal information.
3. Information We Acquire from Third Parties
In some cases, and as permitted by law, we may obtain your Personal Data from a third party. For instance:
• You may authorize a third party to transmit data to us;
• We may obtain certain data from third-party partners, for instance, public information, including company name, company contact person, company email address, etc.;
• Data related to you provided by others, for example, when other users purchase products or services for you, they may provide us with your Personal Data, which may include your name, mailing address, and contact information.
Cookies and Similar Tracking Technologies
When you visit the Sites and Services, we and service providers on our behalf may send one or more “cookies,” which are small data files, to your devices to uniquely identify your browser and let us help you log in faster and enhance your navigation through the Sites. Cookies help us measure, for example, the total number of visitors to our Sites, the number of visitors to each page of our Sites, how our users use and interact with the Services, and the domain names of our visitors” Internet service providers. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. If you do not want cookies to be installed on your device, there is a simple procedure in most browsers that allows you to decline the use of cookies. Please be aware that some features of the Sites and Services will not function properly if the ability of your device to accept cookies is disabled.
We may also use web beacons to track usage patterns of users of the Services. Additionally, we may use HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting and make the Services better for you.
We honor do-not-track signals or similar technologies that our systems detect and identify. We do not track, plant cookies, or use advertising when such do-not-track (DNT) browser mechanism is in place on your device.
Purpose and Legal Basis for Processing Personal Data
The purpose for which we may process information about you are as follows:
To Provide Our Services to You. We process your account data, device information, User Data, log data, location information(such as IP address), and Smart Device data in order to provide Services that you have requested or purchased. For example, you can connect the App and Smart Devices and control Smart Devices through Apps, and securely store your pictures and videos when purchasing cloud storage services. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
• To Operate and Improve Our Services. We process your device information, usage data, location information and Smart Device data to analyze trends and to track your usage of our Sites and Services as necessary to develop and improve our websites, and provide our users with more relevant and useful content.
• Account Management. We process your Personal Data to create and manage accounts when you register with us. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
• Handle Contact and Support Request. We process your Personal Data to contact you to offer help based on diagnostic information about your Smart Devices, to fulfill your requests, respond to your inquiries and to provide support; Especially when you encounter usage problems when using Zemismart Tech products or services, please contact Zemismart Tech customer service team in time so that we can locate your problem more quickly and provide solutions. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
Effective as of: 2022-04-02
Scope
This Privacy Policy describes how we collect, receive, use, store, share, transfer and process your information, as well as your rights in determining what we do with the information that we collect or hold about you when you access or use (a) our websites and online properties, including www.zemismart.com our console(collectively, the “Sites”)
This Privacy Policy also covers our processing of information collected on behalf of and under the direction of our Clients through Zemismart OS Console. The processing of such information is limited to the purpose of providing the service for which our Clients has engaged us and Zemismart Tech has no direct relationship with the individuals whose Personal Data it processes. If you are a customer of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.
The Services may contain links to other websites or online services that are operated and maintained by third parties and that are not under the control of or maintained by us. This Privacy Policy does not apply to how third parties collect, use, disclose or retain information. We encourage you to review the privacy policies of these third-party websites or services.
If you have any questions or concerns regarding the data protection practices, please do not hesitate to contact:Services@zemismart.com
You are not obliged to provide to us your Personal Data (as defined below). However, we may be unable to provide you with certain products and/or Services if you decline to provide such data.
Definitions
In this Privacy Policy,
Personal Data means, unless otherwise provided by applicable laws in your region of residence, information that can be used to identify a particular individual, either by that information alone, or in combination with other information.
User Data refers to the data submitted by users or collected by Zemismart Tech in order to provide its services, such as user name, contact information, etc., when user registers for an account on Zemismart Tech's website, interfaces with Zemismart
Tech 's products or services. For clarity, User Data includes, but is not limited to, Personal Data.
Smart Devices refers to those nonstandard computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including: smart home appliances, smart wearable devices, smart air cleaning devices, etc.
What Personal Data do We Collect
1. Information You Voluntarily Provide Us.
• Account Data: When you register an account with us, we may collect your name and contact details, such as your name, email address, mailing address, phone number, user name, and login credentials.
• Session Data: During your sessions of communications with our staff, such as consultations with our business team, or online interactions with the customer service team about our products or Services, we will collect your session records and relevant information, which is limited to the following: customized session ID, session time, your company name, as well as information you voluntarily provide. The purpose of such collection is to analyze your concerns raised during the session, so that we can enhance and improve our services and identify usage trends, or in order to address your problems. However, please be reminded that we will not collect any sensitive personal information related to your identity.
• Name and Occupational Information in Communications with Us: When you visit our websites, fill out our online forms, or engage with our support team, we may collect your name and occupational information, such us your name, email address, and work/company information.
2. Information We Collect Automatically.
When you use our Sites and Services, we may collect certain information, including Personal Data, about your use of the Sites and Services:
• Device Information: When you interact with our Sites and Services through hardware, we may automatically collect device information, such as the unique device ID number of your device, IP address, wireless connection information, operating system type and version, browser type and version, push notification identifier, and mobile network information.
• Usage Data: During your interaction with our Sites and Services, we may automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.
• Log Data: When you access or use our Sites and Services, any act you engage that may pose any risk to us will be recorded in form of log files. This may include without limitation, system logs, exception logs, or logs describing how your operations may pose risk to us. Logs may be uploaded to backend.
Please note that one cannot identify a specific individual by using device information or log information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will aggregate and desensitize such non-personal information.
3. Information We Acquire from Third Parties
In some cases, and as permitted by law, we may obtain your Personal Data from a third party. For instance:
• You may authorize a third party to transmit data to us;
• We may obtain certain data from third-party partners, for instance, public information, including company name, company contact person, company email address, etc.;
• Data related to you provided by others, for example, when other users purchase products or services for you, they may provide us with your Personal Data, which may include your name, mailing address, and contact information.
Cookies and Similar Tracking Technologies
When you visit the Sites and Services, we and service providers on our behalf may send one or more “cookies,” which are small data files, to your devices to uniquely identify your browser and let us help you log in faster and enhance your navigation through the Sites. Cookies help us measure, for example, the total number of visitors to our Sites, the number of visitors to each page of our Sites, how our users use and interact with the Services, and the domain names of our visitors” Internet service providers. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. If you do not want cookies to be installed on your device, there is a simple procedure in most browsers that allows you to decline the use of cookies. Please be aware that some features of the Sites and Services will not function properly if the ability of your device to accept cookies is disabled.
We may also use web beacons to track usage patterns of users of the Services. Additionally, we may use HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting and make the Services better for you.
We honor do-not-track signals or similar technologies that our systems detect and identify. We do not track, plant cookies, or use advertising when such do-not-track (DNT) browser mechanism is in place on your device.
Purpose and Legal Basis for Processing Personal Data
The purpose for which we may process information about you are as follows:
To Provide Our Services to You. We process your account data, device information, User Data, log data, location information(such as IP address), and Smart Device data in order to provide Services that you have requested or purchased. For example, you can connect the App and Smart Devices and control Smart Devices through Apps, and securely store your pictures and videos when purchasing cloud storage services. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
• To Operate and Improve Our Services. We process your device information, usage data, location information and Smart Device data to analyze trends and to track your usage of our Sites and Services as necessary to develop and improve our websites, and provide our users with more relevant and useful content.
• Account Management. We process your Personal Data to create and manage accounts when you register with us. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
• Handle Contact and Support Request. We process your Personal Data to contact you to offer help based on diagnostic information about your Smart Devices, to fulfill your requests, respond to your inquiries and to provide support; Especially when you encounter usage problems when using Zemismart Tech products or services, please contact Zemismart Tech customer service team in time so that we can locate your problem more quickly and provide solutions. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
